Privacy Policy

2. Information We Collect

We may collect information directly from you when you create an account, request a custom trip, book an event, or communicate with our staff:

• Personal Identity Data: Full name, nationality, date of birth, passport/ID details where mandated for permits (e.g. desert reserves, maritime cruises, border crossings).
• Contact Details: Email address, phone number, WhatsApp number, and billing/mailing address.
• Expedition & Health Preferences: Dietary requirements, medical notices or physical accessibility needs provided to ensure your safety during outdoor adventures.
• Payment & Transaction Information: Payment card details processed securely through PCI-DSS certified payment gateways (we do not store raw credit card numbers on our servers).
• Technical & Telemetry Data: IP address, device type, browser settings, and website interaction cookies.

3. How We Use Your Information

We utilize the collected information strictly for operational and customer service objectives, including:

4. Third-Party Sharing & Partners

We never sell, rent, or trade your personal data to third parties for commercial advertising. We only share necessary details with trusted partners essential to providing your expedition:

• Certified Local Expedition Guides & Safari Drivers: Names and emergency details necessary for safety protocols on the ground.
• Government & Heritage Authorities: Permitting offices for national parks, maritime waters, and UNESCO protected sites (e.g. AlUla, Khor Al Adaid).
• Encrypted Payment Processors: Authorized financial gateways handling credit/debit card verifications.

5. Data Security & Storage

365 Adventures employs industry-standard 256-bit SSL encryption across all digital communications. Your personal data is stored on secure cloud infrastructure with strict access controls, firewalls, and regular security vulnerability assessments.

While we take every reasonable measure to protect your data, no internet transmission is entirely impenetrable. We encourage users to maintain secure account credentials.

6. Cookies & Analytics

We use cookies and similar tracking tools to recognize your preferences, maintain your active session, and understand how travelers navigate our tour catalog. You can configure your browser to reject cookies, though certain interactive features may have reduced functionality.

7. Your Rights & Choices

Depending on your jurisdiction, you possess the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate or outdated information.
• Request the complete deletion of your account and personal records.
• Opt out of marketing newsletters at any moment via the unsubscribe link.

8. Contact Data Protection Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Team: